Returns & REFUND

We take great care in packing and delivering our wines to ensure they arrive in perfect condition. Due to the nature of alcoholic beverages, all sales are generally considered final. However, we do offer support in specific situations outlined below.

Returns or replacements may be considered if your order arrives damaged, spoiled, or incorrect. Claims must be reported within a specified time after delivery to be eligible for review.

If your wine arrives broken, leaking, or defective, please contact us immediately with photos of the item and packaging. Once verified, we will arrange a replacement or refund as appropriate.

If you receive the wrong item, please notify us as soon as possible. We will work quickly to correct the mistake and ensure you receive the correct product.

Opened bottles, used products, or items returned due to personal preference are not eligible for return. We cannot accept returns for items damaged after delivery.

Approved refunds will be processed to the original payment method within a reasonable time frame. Processing times may vary depending on your bank or payment provider.

In cases where a return is approved, instructions will be provided by our support team. Return shipping costs may be covered depending on the reason for the return.

To request a return or refund, please contact our customer support team with your order number and issue details. We are committed to resolving concerns fairly and efficiently.

For any questions regarding returns or refunds, reach out to us at vineryx@gmail.com. Our team is happy to assist you.